COVID-19 | June 15th, 2020
We hope you and your loved ones are staying healthy and safe. We are learning to navigate this new world we live in and want to be transparent with you all.
At this time, orders are still experiencing delays as we work through COVID-19 regulations and recommendations as well as unusual high order volume.
How this affects your order:
- We are shipping out orders with multiple items in separate shipments to make sure you receive your items as soon as we make them
- Processing/production times for most orders vary by type of product (see table below)
- Shipping may take longer due to limited availability from our shipping partners
|Graphic Tees||23-28 days|
|Phone cases||2-4 days|
*note: we produce & ship products between Monday & Friday.
What we are doing:
- Fulfillment centers are working at minimum capacity to comply with 6 feet apart rules
- Fulfillment partners are asked to stay home if they do not feel well and are receiving sick pay
What do you on your part:
- Keep a lookout for shipping updates from us
- Stay connected via social media to get updates from us
- Be patient!
If you have questions regarding your order, please contact us and we can provide a detailed update on the current status!
Jesus & Sergio
Co-founders of Bien Fresa